Shipping & Returns

SHIPPING GUIDE:

Firemall Deals offers free standard shipping on all orders anywhere in the US. 

Delivery time via Ground can range from 1 to 6 business days. Please view the provided map for transit time estimation. 

You will receive a shipping tracking number via email when your order is shipped from our warehouse. 

  • UPS tracking info is available online here
  • United States Postal Service shipments can be tracked here.
  • FedEx shipments can be tracked here.
  • DHL shipments can be tracked here.

STANDARD DELIVERY TIMES:

    SHIPPING & DELIVERY PROBLEMS:

     

    If a shipped order was lost or damaged, the shipping carrier must conduct an investigation. Please contact Firemall Deals to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package cannot be located, the shipping carrier will process a claim for the package. Claims can take up to two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Firemall Deals, and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is rejected, Firemall Deals will gladly refund your original payment.

    If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, please contact Firemall Deals to make any necessary corrections. Please do not use items that you believe are incorrect as it may void our ability to exchange or replace the items. Please contact us within 5 days of receiving your shipment if your item is defective. You may be asked to provide photographs of the discrepant item(s) to help us better assist you.

     

    INTERNATIONAL SHIPPING:

    We are unable to offer international shipping at this time. Check back soon to see when international shipping is enabled.

    RETURN POLICY:

    All products sold by Firemall Deals are for final sale and not eligible for return unless the product arrives defective. If a product arrives defective and you would like to initiate a return, please email help@firemalldeals.com and include your order number, an image of the product and a description of the defect.

    To be eligible for a return, you must notify us within 7 days of receiving the defective item.